Privacy Policy

This policy explains what information CatchMyVibe ("we", "us") collects when you use the website catchmyvibe.in or the CatchMyVibe mobile app (together, the "Service"), how we use it, and the choices you have. By using the Service you agree to this policy.

1. Information we collect

Information you give us

• Account details: your name, email address, mobile number and password. Passwords are stored in encrypted (hashed) form and we cannot read them.
• Google sign-in: if you choose to sign in with Google, we receive your name, email address and profile picture from Google. We do not receive your Google password or access any other Google data.
• Bookings: the salon, services, staff member, date and time you choose, and the status and bill of each appointment.
• Reviews and messages: ratings and reviews you post, and anything you send us through the contact form or by email.
• Salon partners: if you register a business, we also collect your salon's name, address, contact numbers, opening hours, photos, services, prices and staff details.

Information collected automatically

• Location: with your permission, the app uses your device's location to show salons near you. You can turn this off in your phone's settings at any time; the Service still works without it.
• Notifications: if you allow notifications, we store a device token so we can send you booking updates and appointment reminders.
• Technical data: basic information such as your IP address, device type and the pages or screens you open, which helps us keep the Service secure and working.
• Cookies: the website uses cookies that are necessary to keep you signed in. We do not use them for advertising.

Payments

Online payments are handled by Razorpay. Your card, UPI or bank details are entered on Razorpay's secure page and are never stored on our servers. We only receive a payment reference, the amount and whether the payment succeeded.

2. How we use your information

• To create and manage your account and verify your mobile number or email with a one-time password (OTP).
• To make, confirm, reschedule and cancel bookings, and to process payments and refunds.
• To send you booking confirmations, OTPs, reminders and receipts by SMS, email or app notification.
• To show you nearby salons, offers such as Happy Hours, and reviews.
• To answer your questions and resolve complaints.
• To prevent fraud and misuse, and to meet our legal obligations.

We do not sell your personal information, and we do not use it to show third-party advertising.

3. Who we share it with

• The salon you book with: your name, mobile number and booking details, so they can serve you.
• Service providers who work for us: Razorpay (payments), our SMS and email delivery providers (OTPs and booking messages), Google (sign-in and app notifications through Firebase) and our website hosting provider. They may only use your information to provide their service to us.
• Authorities: when the law requires it, or to protect the rights and safety of our users, salon partners or CatchMyVibe.

Reviews you post are public and are shown with your name.

4. How long we keep it

We keep your information for as long as your account is open. When you delete your account, your profile is removed. Records of past bookings and payments may be kept for as long as tax and accounting laws require, after which they are deleted or anonymised.

5. Your choices and rights

• See and correct your details: you can view and edit your name and password from your Profile.
• Delete your account: use "Delete Account" in your Profile on the website or in the app, or email us and we will do it for you.
• Permissions: you can switch location and notification permissions on or off in your phone's settings.
• Withdraw consent or raise a concern: write to us at the address below.

6. Security

The Service uses encrypted (HTTPS) connections, hashed passwords and restricted access to our systems. No online service can promise complete security, so please use a strong password and keep it to yourself.

7. Children

The Service is meant for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us their details, please contact us and we will delete them.

8. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If a change is significant, we will tell you in the app or by email.

9. Contact us

For any question, request or complaint about your personal information, write to support@catchmyvibe.in. We aim to reply within 7 working days.