Terms of Use

These terms apply when you use the website catchmyvibe.in or the CatchMyVibe mobile app (together, the "Service"). By creating an account or making a booking you agree to them. If you do not agree, please do not use the Service.

1. What CatchMyVibe does

CatchMyVibe is a platform that lets customers find salons and book appointments, and lets salons manage those bookings. The salon services themselves are provided by independent salon partners, not by CatchMyVibe. The salon is responsible for the quality, safety and pricing of its services.

2. Your account

• You must be at least 18 years old to use the Service.
• Give accurate details when you register and keep them up to date.
• Keep your password and OTPs private. You are responsible for what happens under your account.
• Tell us straight away if you think someone else has used your account.

3. Bookings

• Bookings must be made at least 3 hours before the appointment time and depend on the salon's availability.
• A booking is confirmed only after the advance payment succeeds. You will then receive a booking OTP.
• Show your OTP at the salon to start your service. Do not share it with anyone else.
• Please arrive on time. If you are late or do not turn up, the salon may be unable to serve you and the advance will not be refunded.

4. Prices and payment

• An advance of ₹29 is paid online through Razorpay when you book. It is adjusted against your final bill.
• The remaining amount is paid directly to the salon after your service.
• Prices are set by each salon. The final bill may differ from the amount shown at booking if you add or change services at the salon; the salon will show you the bill before you pay.

5. Cancellations, refunds and rescheduling

• Cancelled 2 hours or more before the appointment: ₹24 of the advance is refunded and ₹5 is kept as a cancellation charge.
• Cancelled less than 2 hours before the appointment: the advance is not refunded.
• Happy Hours bookings: these are discounted offers. They cannot be rescheduled and the advance is not refunded if you cancel.
• If the salon cannot serve you: contact us and we will help you rebook or arrange a refund of the advance.
• Other bookings can be rescheduled from My Bookings, subject to the salon's availability.
• Refunds go back to the original payment method and usually arrive within 5 to 7 business days.

6. Happy Hours and offers

Happy Hours prices apply only to the services, dates and time slots shown in the offer. If you choose a slot outside the offer, regular prices apply. Offers may be changed or withdrawn at any time, but a confirmed booking keeps the price it was booked at.

7. Reviews

You may review a salon after your appointment. Reviews must be honest, based on your own visit, and must not be abusive, misleading or unlawful. We may remove reviews that break these rules.

8. Salon partners

• Salons must give accurate information about their business, services, prices and opening hours, and honour confirmed bookings.
• New salon listings are reviewed by CatchMyVibe before they go live, and may be refused or removed.
• Salons must hold any licences required to operate and are responsible for the services they provide.
• Platform fees and settlements are shown in the vendor portal and form part of the agreement between the salon and CatchMyVibe.

9. What you must not do

• Use the Service for anything unlawful or fraudulent.
• Make bookings you do not intend to keep, or make bookings in someone else's name without their permission.
• Try to break, overload or gain unauthorised access to the Service.
• Copy or reuse content from the Service without our permission.

We may suspend or close accounts that break these terms.

10. Our responsibility

We work to keep the Service accurate and available, but we provide it "as is" and cannot promise it will always be uninterrupted or free of errors. CatchMyVibe is not responsible for the services a salon performs, or for any injury, loss or dissatisfaction arising from them; such claims should be taken up with the salon, and we will help where we can. To the extent the law allows, our total liability to you for any booking is limited to the amount you paid to CatchMyVibe for that booking.

11. Privacy

How we handle your personal information is explained in our Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. Continuing to use the Service after a change means you accept the new terms.

13. Governing law

These terms are governed by the laws of India, and any dispute will be subject to the jurisdiction of the courts in India.

14. Contact us

For questions, complaints or refund requests, write to support@catchmyvibe.in.